CRM 2011 Email router configuration: Incoming Email for Exchange online

CRM 2011 Email router configuration: Incoming Email

When you configure Access credentials as UserSpecified
Location: https://outlook.office365.com/EWS/Exchange.asmx

If the user specified is provided then we have to provide credentials for each user by File->Options->Set PersonalOPtions->Email tab

Please refer:https://technet.microsoft.com/en-us/library/hh699786.aspx

Incoming profiles support the following access credentials:

• Local System Account. This option requires a machine trust between the computer where the Email Router is running and the computer where Microsoft Exchange Server is running. For incoming profiles, this option is available only for Exchange Server (not for Exchange Online or other POP3 compliant email servers).
• User specified. This option is available only in the on-premises version of the product. This option is available for all email server types, protocols, and authentication types.
  This option requires that each user enter a user name and password in the Set Personal Options dialog box (available in the Workplacesection of the Microsoft Dynamics CRM web client). This enables the Email Router to monitor mailboxes by using each user's access credentials. When a user changes a domain password -- for example, when it expires -- the user must update the password in Microsoft Dynamics CRM so that the Email Router can continue to monitor the mailbox. This option is available for Exchange Server, Exchange Online and other POP3 compliant email servers.
• Other specified. Select this option if you want the Email Router to authenticate by using the credentials of a specified user. This option is available for all email server types, protocols, and authentication types. The specified user must have full access to all the mailboxes that the incoming profile will serve. To specify multiple sets of access credentials, you must create a separate configuration profile for each specified user.

Outgoing profiles support the following access credentials. For more information, see the Email Router Configuration Manager Help.

• Local System Account. Select this option if you select SMTP as the email server type and you want to authenticate by using the local system account of the computer where the Email Router is running. This option requires a machine trust between the computer where the Email Router is running and the computer where the Exchange Server is running. For more information, see “Securing Exchange Server and Outlook” in Operating system and platform technology security considerations for Microsoft Dynamics 365. If you select this option, either the Email Router must be installed on the same server as the Microsoft Dynamics CRM server, or the Email Router computer name must have been entered during Microsoft Dynamics CRM Server Setup. This option is available only when you select SMTP as the email server type, and Windows Authentication or Anonymous as the authentication type.
• User Specified.
  This option is available in the on-premises and Service Provider editions of Microsoft Dynamics CRM, and when you are using Exchange Online as the Exchange Server Type.
  Select this option if you want the Email Router to authenticate by using an individual user account or a mailbox.
• Other Specified. This option enables the administrator to configure the Email Router to send email messages on each user's behalf by using the access credentials of a specified user account. The specified user must have full access to all the mailboxes that the incoming profile will serve. To specify multiple sets of access credentials, you must create a separate configuration profile for each specified user. This option is not available if you select SMTP as the email server type and Anonymous as the authentication type.

Incoming Status: Failure - The specified object was not found in the store. Verify that the specified user credentials have Receive permission on the target mailbox. Error: ErrorItemNotFound

Incoming Status: Failure - The specified object was not found in the store. Verify that the specified user credentials have Receive permission on the target mailbox. Error: ErrorItemNotFound

You have to provide the Full Access to another mailbox for email router configured user For example, If your email router is configured/run as exhange admin then you have to provide other use r mail box full access permission.

Exchange online

Add email router configured user to the full access grid.

Please refer:https://technet.microsoft.com/en-us/library/hh699786.aspx

Incoming profiles support the following access credentials:

• Local System Account. This option requires a machine trust between the computer where the Email Router is running and the computer where Microsoft Exchange Server is running. For incoming profiles, this option is available only for Exchange Server (not for Exchange Online or other POP3 compliant email servers).
• User specified. This option is available only in the on-premises version of the product. This option is available for all email server types, protocols, and authentication types.
  This option requires that each user enter a user name and password in the Set Personal Options dialog box (available in the Workplacesection of the Microsoft Dynamics CRM web client). This enables the Email Router to monitor mailboxes by using each user's access credentials. When a user changes a domain password -- for example, when it expires -- the user must update the password in Microsoft Dynamics CRM so that the Email Router can continue to monitor the mailbox. This option is available for Exchange Server, Exchange Online and other POP3 compliant email servers.
• Other specified. Select this option if you want the Email Router to authenticate by using the credentials of a specified user. This option is available for all email server types, protocols, and authentication types. The specified user must have full access to all the mailboxes that the incoming profile will serve. To specify multiple sets of access credentials, you must create a separate configuration profile for each specified user.

Outgoing profiles support the following access credentials. For more information, see the Email Router Configuration Manager Help.

• Local System Account. Select this option if you select SMTP as the email server type and you want to authenticate by using the local system account of the computer where the Email Router is running. This option requires a machine trust between the computer where the Email Router is running and the computer where the Exchange Server is running. For more information, see “Securing Exchange Server and Outlook” in Operating system and platform technology security considerations for Microsoft Dynamics 365. If you select this option, either the Email Router must be installed on the same server as the Microsoft Dynamics CRM server, or the Email Router computer name must have been entered during Microsoft Dynamics CRM Server Setup. This option is available only when you select SMTP as the email server type, and Windows Authentication or Anonymous as the authentication type.
• User Specified.
  This option is available in the on-premises and Service Provider editions of Microsoft Dynamics CRM, and when you are using Exchange Online as the Exchange Server Type.
  Select this option if you want the Email Router to authenticate by using an individual user account or a mailbox.
• Other Specified. This option enables the administrator to configure the Email Router to send email messages on each user's behalf by using the access credentials of a specified user account. The specified user must have full access to all the mailboxes that the incoming profile will serve. To specify multiple sets of access credentials, you must create a separate configuration profile for each specified user. This option is not available if you select SMTP as the email server type and Anonymous as the authentication type.